Certainly! Below is the formatted return and exchange policy that you can easily copy with one click:
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## Return and Exchange Policy at TheSquareCart
At TheSquareCart, we are committed to providing a smooth and satisfying shopping experience. However, if you encounter any issues, our return and exchange policy is designed to assist you. Here’s everything you need to know:
### **Exchange Conditions**
#### **1. Defects or Issues**
- **Eligibility Criteria:**
- Request an exchange within **7 days** of delivery.
- Provide proof of shipment and the original invoice.
- Include clear photos showing the defect or issue.
- Used products are not eligible for exchange.
- **Charges:**
- Exchanges for defective items are **free of charge**.
#### **2. Customer Errors**
- **Eligibility Criteria:**
- Request an exchange within **7 days** of delivery.
- Provide proof of shipment and the original invoice.
- Include a real photo of the product.
- Used products are not eligible for exchange.
- **Charges:**
- A fee of **Rs 350** will apply for exchanges due to customer errors.
#### **3. Size Issues**
- **Eligibility Criteria:**
- Request an exchange within **7 days** of delivery.
- Provide proof of shipment and the original invoice.
- Include a real photo of the product.
- Used products are not eligible for exchange.
- **Charges:**
- If the size issue is due to our mistake, the exchange is **free of charge**.
- For exchanges based on personal preference, a fee of **Rs 350** will apply.
#### **4. Color and Size Variations**
- Slight color and size variations may occur.
- Requests for replacements due to these variations might incur additional charges.
- Returns based solely on color or minor size differences are **not accepted**.
### **Exchange Procedure**
1. **Initiate Exchange:**
- Send your request with the required details via WhatsApp to **0300**.
2. **Approval and Dispatch:**
- After approval, we will dispatch the new item to your address within **3-5 days**.
3. **Collection:**
- Our delivery personnel will collect the old item when delivering the new one. Applicable exchange charges will be collected if they apply.
4. **Completion:**
- Receive your new item in place of the returned one.
### **Return Conditions**
- **Eligibility Criteria:**
- Request a return within **7 days** of delivery.
- Provide proof of shipment and the original invoice.
- Include photos showing the issue or defect, or specify the quality issue.
- Used products are not eligible for return.
### **Return Procedure**
1. **Initiate Return:**
- Contact us for approval of your return request.
2. **Return Parcel:**
- Send the parcel back to our office address after approval.
3. **Refund Processing:**
- Refunds will be processed within **48 hours** of receiving the returned item(s). Refunds will be issued via bank transfer, EasyPaisa, or JazzCash.
For any further inquiries or assistance, please contact us via WhatsApp or call **0300**. At TheSquareCart, your satisfaction is our top priority.
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